Set Up Voicemail on Android

  1. 1

    Open the Phone app and access voicemail

    Open the Phone app. Either: tap the Voicemail tab (if visible), hold down the 1 key on the dialpad (speed dial for voicemail on most Android phones), or tap the three dots → Settings → Voicemail. Your carrier’s voicemail system connects automatically.

  2. 2

    Follow the setup prompts

    On first access, the voicemail system walks you through: setting a PIN (4–6 digits, used to access voicemail remotely), recording your personal greeting (what callers hear), and confirming your mailbox number. Follow the spoken prompts to complete setup.

Access Voicemail Messages

Tap the Voicemail tab in the Phone app, or hold the 1 key. Messages are listed with caller ID and time. Tap to play. Delete after listening to keep the mailbox clear. Most carriers charge for voicemail storage beyond a certain limit — deleting messages regularly avoids this.

Change Your Voicemail Greeting

Call into voicemail (hold 1) and navigate to Settings or Personal Options in the voicemail menu. Select Greeting or Personal Greeting to re-record. The menus vary by carrier — Telstra, Optus and Vodafone each have slightly different voicemail systems.

Carrier Voicemail Numbers (Australia)

  • Telstra: 101 or 1800 101 101 from another phone
  • Optus: 321 or 1300 300 321 from another phone
  • Vodafone: 121 or 1512 from another phone

Frequently Asked Questions

Common causes: voicemail has not been set up yet (follow the setup steps above), your carrier’s voicemail service needs to be activated on your plan (call the carrier to confirm voicemail is included), or the voicemail number in settings is incorrect. Go to Phone app → Settings → Voicemail → Advanced Settings and confirm the voicemail number matches your carrier’s number above.
Yes — Google’s Visual Voicemail (available on Pixel phones and some carriers) transcribes voicemails to text so you can read them without listening. Some carrier apps also offer voicemail-to-text. Third-party apps (YouMail, HulloMail) provide visual voicemail with transcription for any Android phone. Check your Phone app settings → Voicemail for available options on your device.