Why Planet Fitness Makes Cancellation Difficult

Planet Fitness intentionally limits cancellation to in-person or mail methods — there is no online cancellation portal and phone cancellations are not accepted. This is by design, not a technical limitation. Knowing the exact process saves frustration.

Method 1: Cancel In Person (Easiest)

  1. 1

    Visit your home club

    You must go to the specific Planet Fitness location you signed up at (your “home club”). Other locations may not process your cancellation. Bring photo ID and your membership details.

  2. 2

    Ask for a cancellation form

    Tell the front desk you want to cancel your membership. Ask for the cancellation form and fill it out completely. Sign and date it.

  3. 3

    Get written confirmation

    Ask for a copy of the completed form or written confirmation that your cancellation has been processed. This is essential — without it, you have no proof of cancellation if billing continues.

  4. 4

    Check your bank statement

    Monitor your bank or credit card for the next 1–2 billing cycles to confirm billing has stopped. If a charge appears after cancellation, you have your written confirmation to dispute it with Planet Fitness and your bank.

Method 2: Cancel by Certified Mail

  1. 5

    Write a cancellation letter

    Include: your full name, address, date of birth, membership number (on your key tag or account), and a clear statement that you wish to cancel your membership effective immediately (or a specific date). Sign the letter.

  2. 6

    Send via certified mail with return receipt

    Send to your home club’s address. Use Australia Post registered mail or certified mail so you have proof of delivery with a date stamp. Keep the tracking number and delivery confirmation.

Check your contract for notice periodsSome Planet Fitness memberships require 30 days notice before cancellation. Read your original membership agreement for the cancellation terms. If you cancel mid-month, you are typically billed through to the end of that billing period. Annual memberships may have early termination fees — check the agreement.

If You Cannot Visit In Person

If you have moved away from your home club or are unable to visit: call the club and explain your situation. Some clubs will accept a mailed cancellation letter. The certified mail method is your best option if in-person is not possible. If billing continues after a documented cancellation attempt, contact your bank to dispute the charges and block future debits.

Frequently Asked Questions

No — Planet Fitness does not offer online cancellation. This applies globally. Your only options are in person at your home club or by certified mail. Third-party cancellation services claim to cancel on your behalf for a fee — these are unnecessary and potentially risky. Use the official methods directly.
Do not simply stop paying or cancel your bank card without formally cancelling the membership first. Planet Fitness will continue attempting to charge, may send the debt to collections, and this can affect your credit score. Always formally cancel before stopping payment. If you have already cancelled and are still being charged, dispute the charge through your bank with your cancellation confirmation as evidence.